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Client Relation Executive in Saidapet, Tamil Nadu for sale

Client Relation Executive

Pre-Sales
Identify methods to generate leads and enquiries.
Identifies business opportunities with new clients & existing clients for extended products(up-selling or cross-selling)
Pursue new and existing client through calling and meeting etc to propose the products
Create an effective pipeline for customers in his territory, and managing the same.
Forecast business generation on monthly basis for diff. product category
Prepare proposals and offers depending on the client requirement
Sales
Demonstrating or presenting products to the clients and aware them about the services provided.
Negotiating the terms of an agreement and closing sales and also negotiating on price, costs, delivery and specifications with clients.
Communicate the sales through the process to concerned departments (academic support, operations and accounts, Education).
Handover the required documents to concerned departments for implementation and recordkeeping.
Collect Payment and update the accounts and department records.
Follow up for future collection of payments as per the schedule.
Post-Sales
Coordinate with the client for status and troubleshooting of program implementation.(Coordination & Execution)
Report issues or problems identified during program delivery w.r.t to clients or internal departments in writing.
Do post-execution PR and Marketing for repeat business generation.(Example- Feedback / Testimonials / programme report / certificates / momentous)
Maintains quality service by establishing and enforcing organization standards.
Market Research and Territory Management
Identify all the developments happening in the assigned territory w.r.t. competition.
Update about all the initiatives (Like Events / Competition / Activities / New projects ) w.r.t clients
New development in the territory w.r.t to market players in the Industry(Non Competitors)
Keep a track of all associations/ Meets/ Conference and plan promotional activities.
Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
Record Keeping
CRM Software updation w.r.t Clients, Sales Pipelines, Key Account Management, Contacts information of Key Persons working with the clients
File all the Records as per the filing and documentations procedure
File month end report as per prescribed format on last day of every month
Events and Marketing
Implement the event plan w.r.t to marketing with existing and prospective clients.
During the company events do prospecting and marketing with the participants.
Execute post event PR activities.
Identify Areas where promotion activities could be organized.
Plan and execute the promotional activities.
Analyze the results of the promotional activities in terms of effectiveness, leads and Business generation.

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